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Money Back Guarantee

Our goal here at Pines of Sarasota Education & Training Institute it to make sure that you are 100% satisfied with your purchase!

If you do not find your educational program helpful, please contact us at [email protected] for a refund. All we ask you to do is mail the DVD back to us, and we will reimburse the original purchase price to either your original method of payment or as a merchandise credit. If you have purchased a digital product, such as an Online Video or Professional Trainer Kit, your access to these program(s) will be removed and your refund will be issued.

We do require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we will need an emailed or faxed receipt.

If you received a DVD that does not function properly, we kindly ask you to try playing it in a different player. If the problem persists, we'll be more than happy to send you a replacement or refund. 

Please mail returns to:

Pines of Sarasota 
Attn: JoAnn Westbrook
1501 N. Orange Ave.
Sarasota, FL 34236

Upon receipt of your DVD(s) we will process your refund either electronically or by check, depending on your original payment method. (Please allow up to 14 days of receipt of check.)

Amazon Customer Returns

Amazon ships our products for us, and are the best team to contact if there is a problem with your Amazon order. You can reach them at 1-888-280-3321.

All orders ship FREE within the U.S.A. 

If you live outside of the U.S.A. and would like to purchase a DVD, please click here to visit our Amazon.com shop. (Want to save money and time? Try our more affordable Online Video instead! Simply log into your account on this website after purchase, and start watching your program(s) right away!) 

Secure and Private 

Our payment system uses the latest SSL security encryption technology to keep your data safe.  

Real-Person Support 

Who likes talking to a robot?! We sure don't! That is why you will always speak to a real person when you call us, and we will do our best to answer any questions you might have. 

Please note that our office hours are Monday-Friday, 9am-4:30pm EST. If you miss us, please make sure to leave us a message and we will get back to you as soon as possible.

Want to know who you are talking to? Click here to meet our team.

Proceeds Benefit Seniors in Need

Last but not least, here's why we do what we do:

Pines of Sarasota Education & Training Institute is an entrepreneurial initiative within not-for-profit senior care community Pines of Sarasota. Matching our Foundation's slogan "Even if his money runs out, our love never will", our parent organization offers a safe and comfortable home to seniors even if they outlive their financial resources. And this is where the Education Institute comes back into the picture:

We produce practical, helpful senior care education programs that help caregivers around the world. Additionally, all proceeds of program sales of these programs go back to help Pines of Sarasota's mission of offering a home for seniors in our community.

Want to learn more about our parent organization Pines of Sarasota? Click here to visit their website.